Refund Policy
Right of Withdrawal
Right of Withdrawal & Withdrawal Form
A. Right of Withdrawal
Introduction
Consumers have the right to withdraw from this contract under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activity.
Right of Withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, takes possession of the last goods.
To exercise your right of withdrawal, you must inform us:
TLB UG (haftungsbeschränkt)
Brederscheid 2
45219 Essen
Germany
Tel.: +49 178 9820368
E-Mail: tbl@smoothnote.de
by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days from the day we receive notification of your withdrawal from this contract.
We will use the same means of payment for the reimbursement that you used for the initial transaction, unless expressly agreed otherwise; in no case will you incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must return or hand over the goods without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
General Information
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Please avoid damage or contamination of the goods. Return the goods in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
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Do not send the goods back to us freight collect.
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Please note that points 1–2 above are not prerequisites for the valid exercise of the right of withdrawal.
B. Model Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it to us.
To:
TLB UG (haftungsbeschränkt)
Brederscheid 2
45219 Essen
Germany
E-Mail: tbl@smoothnote.de
Hereby I/we () withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on (*) ____________ / Received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is submitted on paper)
Date
(*) Delete as appropriate